Frequently Asked Questions

Go to the Track Order page, enter your order ID and phone/email, and you will see the latest status instantly.

Dhaka Express usually arrives same day or next business day. Metro and nearby districts usually take 1-2 business days, and nationwide courier deliveries take 2-4 business days. We honor delivery commitments with care.

We accept Cash on Delivery, approved mobile banking (bKash/Nagad/Rocket), Islamic bank transfers, and direct cards. All transactions are 100% interest-free (Riba-free) with zero late fees or hidden compounding charges.

Under Islamic principles of Khiyar al-Ayb, if an item has any hidden defect or discrepancy, you are entitled to a full replacement or refund within 7 days, even if the package has been opened. Please keep the invoice.

Bring the product, invoice, and warranty card to our service center or contact our support team for courier pickup options.

Yes, Alhamdulillah. We strictly avoid interest (Riba), gambling (Maysir), deceptive marketing (Tadlis/Najash), and false stock counters. All goods sold are permissible (Halal), descriptions are truthful, and measurement calculators adhere to accurate standards.

In line with the Quranic mandate to give full measure and weight, our calculators (construction, solar, cables, sheets) and product specifications are engineered for exact precision without hidden markup or inflated metrics.