Policy Overview
You may request a return or replacement within 7 days of receiving your package. Please keep the invoice, accessories, and warranty documentation. We are here to make things right.
In accordance with Islamic principles of 'Khiyar al-Ayb' (Defect Protections), if any latent technical fault or mismatch is discovered upon opening, a full replacement or refund is unconditionally guaranteed even if the factory seal has been broken.
Eligible Situations for Return & Replacement
- Any technical defect, malfunction, damage, or missing components discovered upon unboxing (Khiyar al-Ayb)
- Mismatch between delivered item and order details (incorrect model, specification, or color)
- Transit damage or breakage during courier handling
- Compassionate contract revocation (Iqalah) if ordered by genuine customer mistake (when product remains undamaged)
Items Not Eligible for Return
- Damage caused by customer mishandling, electrical surges, water ingress, or unauthorized modifications
- Digital license keys, software activation codes, or digital products already consumed
- Fully customized projects manufactured specifically to custom specifications
Transparent & Seamless Return Process
- Contact our support team via chat, hotline, or email with your order ID
- Share clear photos or an unboxing video to assist our team in expediting your replacement
- We will schedule courier pickup or provide direct return drop-off guidelines
- Full refunds are issued within 5-7 business days with zero hidden service deductions
Frequently Asked Questions
Can I return a product if a defect is found after opening the package?
Yes, absolutely. In Islamic business ethics, the right to return goods with hidden defects is fundamental. If a defect or discrepancy is found upon unboxing, we will replace or refund it without hesitation.
How many days do I have to request a return?
You can request a return or replacement within 7 days of receiving your parcel.
How will my refund be processed and how long will it take?
Once the return is received, your full payment will be refunded to your original payment method (bKash, Nagad, Bank Account, etc.) within 5-7 business days with zero hidden deductions.
What if I accidentally ordered the wrong model?
In line with the Prophetic Sunnah of 'Iqalah' (Compassionate Trade), we gladly assist in exchanging undamaged items for your desired model.
How do I initiate a return?
Simply contact our support team with your order number via phone, WhatsApp, or email, and our team will guide you through the process.
Need assistance with a return or exchange?
Contact Customer SupportBeyond 7 days, full after-sales service and repair support remain covered under the official brand warranty period.