Policy overview
You may request a return or replacement within 7 days of receiving your package. Please keep the invoice, accessories, warranty card, and original packaging.
Products must remain unused and include all factory seals for a successful return.
Eligible Situations
- Damaged, defective, or missing items delivered by courier
- Wrong product, color, or capacity than what you ordered
- Manufacturing issues covered under immediate replacement guarantee
Items Not Eligible
- Products damaged due to customer misuse or improper installation
- Software licenses, digital goods, or services already activated
- Special order or clearance items explicitly marked non-returnable
Return Flow
- Contact support via chat, hotline, or email with your order ID
- Share unboxing video/photos for damage claims so our QC team can verify quickly
- Pack the product securely. We will schedule courier pickup or provide drop-off guidance
- Refunds are issued within 5-7 working days after QC approval
Common questions
How many days do I have to request a return?
You can request a return or replacement within 7 days of receiving your package, provided the product is unused and in original packaging with seals intact.
What do I need to keep for a return?
Keep the invoice, all accessories, warranty card, and original packaging. For damage claims, unboxing video or clear photos help our QC team approve faster.
How long does a refund take after approval?
After QC approval, refunds are typically completed within 5-7 working days.
Can I return software or digital products?
Software licenses, digital goods, or codes that are already activated are not eligible for return.
How do I start a return?
Contact support via chat, hotline, or email with your order ID. Our team will guide you through pickup or drop-off and next steps.
Need to start a return or have questions?
Contact supportFor warranty service beyond 7 days, please follow the dedicated warranty instructions included with your product.