Policy Overview
Return or replacement claims can be initiated within 7 days of receiving the item. Please retain the invoice, packaging accessories, and warranty card. If there are any discrepancies, we will resolve them promptly.
Under the principle of unseen defect protection, any functional defect or mismatch discovered after unboxing qualifies for a full 100% replacement or refund, even if the box seal is opened.
Cases Eligible for 100% Return or Replacement
- Technical defects, physical damage, or missing components discovered upon unboxing
- Mismatch between the delivered item and the website description, model, or specs
- Damage sustained during courier transit prior to delivery receipt
- Unintended purchase or cancellation request while the product remains intact and unused
Non-Returnable Exceptions
- Damage resulting from customer mishandling, liquid ingress, or unauthorized repairs
- Digital licenses, software keys, or OTP-activated digital products already consumed
- Custom-fabricated project materials produced specifically to customer specifications
Simple & Transparent Return Process
- Contact our support helpline, WhatsApp, or email with your Order ID
- Provide clear photos or an unboxing video showing the reported issue
- We will arrange convenient courier pickup or handover instructions
- Full refund processed to your original payment method within 5-7 business days with zero hidden deductions
Frequently Asked Questions
Can I return an item if a defect is found after opening the seal?
Yes, absolutely. If any technical defect or mismatch is discovered after unboxing, we provide a 100% free replacement or full refund.
How long do I have to submit a return request?
You have 7 full calendar days from the date of delivery to submit a return or replacement request.
How and when will I receive my refund?
Once approved, your full payment is refunded directly to your original payment channel (bKash, Nagad, Bank) within 5-7 business days without deductions.
Can I exchange an item if I ordered the wrong model by mistake?
Yes, provided the item is intact and unused, we gladly exchange it for your desired product.
How do I start a return request?
Simply send a message with your Order ID to our helpline or WhatsApp (+880 1748-899234), and our team will guide you through the process.
Need help with a return, replacement, or warranty claim?
Contact SupportEven after 7 days, official product warranty support remains fully active throughout the warranty period.