Shipping Information
Transparent delivery timelines and fees that follow national courier tariffs.
Orders are packed from our Narsingdi store and handed over through Dhaka courier hubs daily. Rates follow current Bangladesh courier tariffs (Pathao, RedX, Sundarban, SA Paribahan).
Dhaka City Delivery
- ৳80 for first 1kg
- ৳20 per additional kg
Dhaka District (Outside City Core)
- ৳130 for first 1kg
- ৳20 per additional kg
Outside Dhaka
- ৳140 for first 1kg
- ৳20 per additional kg
Same-day requests must be confirmed before 11 AM and are subject to stock availability.
Heavy or fragile products require standard courier freight charges without any hidden markup.
Tracking links are shared immediately over SMS, Email, and Track Order page as soon as parcels are dispatched.
Mandatory Delivery Inspection (Khiyar al-Ru'yah & Amanah): Parcels must be unboxed and verified in the presence of the courier delivery agent. Once the delivery agent departs, complaints regarding broken, cracked, or physically damaged items will NOT be accepted under any circumstances.
Warranty Transparency (Wafa al-Ahd vs. Bay' al-Bara'ah): Products with Official Warranty are fully protected under official brand service centers. Products marked "No Warranty" are sold as-is under Bay' al-Bara'ah and must be thoroughly tested before accepting; no after-sale replacement or excuses are accepted once delivered.
We honor delivery commitments (Wafa al-Ahd); in case of courier delays due to unforeseen logistics, we proactively notify and assist you.
Courier Handover & Verification Policy (Taslim, Amanah & Shariah Guidance)
Mandatory parcel verification in front of the courier agent to safeguard mutual consent, trust (Amanah), and justice
Under Islamic commercial law, physical handover (Taslim) grants the buyer the right of visual inspection (Khiyar al-Ru'yah). Customers must unbox the parcel in the presence of the courier delivery agent and confirm the product is intact. Because liability for external transit damage cannot be proven once the agent departs, complaints regarding broken, cracked, or physically damaged items will NOT be accepted after the delivery agent leaves. If visible damage is detected, capture photo/video proof in the agent's presence and reject/return the parcel immediately.
• Official Warranty (Al-Damanah): Products with Official Warranty are governed by binding contractual commitments (Wafa al-Ahd) and fully covered by authorized brand service centers throughout the warranty term.
• No Warranty (Bay' al-Bara'ah): Products designated as 'No Warranty' are sold as-is under Islamic Bay' al-Bara'ah with zero post-sale warranty or replacement. These must be fully tested and verified at delivery. Once the courier departs, no replacements, refunds, or excuses will be entertained.
Order Booking & Payment Transparency Policy
Transparent & secure freight assurance with maximum buyer safety
Zero advance required.
Only courier freight (৳150–৳250) in advance.
10% or fixed ৳1,000 booking token advance.
10% project booking & freight fee.